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Support

Answers to common LookFirst questions.

For LookFirst assistance, email support@silentapplications.com. Please do not include passwords, access tokens, private scan contents, or sensitive URLs in your message.

Frequently asked questions

How do I enable camera access?

Open iPhone Settings, find LookFirst, and allow Camera access. You can use photo-based scanning without live camera access.

What if a code is not detected?

Try better lighting, improve focus, or adjust the distance. You can also capture an image and use photo scanning.

What if a photo contains multiple codes?

The current development version supports choosing among multiple detected codes in an image.

How do I manage scan history?

LookFirst includes local history with configurable retention. The final release instructions will specify the exact controls and defaults.

Does scanning automatically open a website?

LookFirst is designed to display the decoded destination and request confirmation before opening web links.

What happens when I request an external check?

VirusTotal and urlscan.io are third-party services. A check may share URL or hostname information with the service; avoid submitting sensitive links. See the privacy policy.

What should I include in a support request?

Include the app version, iPhone model, iOS version, and a description of the problem. Do not send passwords, access tokens, private scan contents, or sensitive URLs.